- At VAMSA HERBALS, we strive to ensure your satisfaction with every purchase. Our Return and Replacement Policy is designed to be transparent and accommodating, providing you with a hassle free experience.
Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 2 days from the date of delivery.
Initiating a Return:
- Contact our customer support team through customercare@vamsaherbals.com to initiate the return process.
- Clearly state the reason for the return and provide relevant order details.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment.
Replacements:
- Damaged or Defective Items:
- If you receive a damaged or defective item, contact our customer support team within 2 days of receiving the product.
Verification and Replacement:
- Provide clear images or videos showcasing the issue for our assessment.
- Upon verification, we will arrange for a replacement at no additional cost to you.
Non-Returnable Items:
- Certain items, such as perishable goods or items with hygiene concerns, may not be eligible for returns. Please check product descriptions for details.
